Q1: Are you manufacturer?
A: Absolutely. With over a decade of expertise in manufacturing and exportation, we proudly stand as pioneers among the initial batch of Chinese manufacturers dedicated to large format printers.
Q2: How to buy?
A: Engage with our knowledgeable sales experts to convey your requirements and request a Proforma Invoice. Your order will be dispatched promptly once the invoice is settled.
Q3: How can I trust you?
A: We warmly invite you to visit our factory, partake in a video call, or appoint a trusted friend to inspect your goods. Alternatively, you can place orders through Trade Assurance for peace of mind. Having established ourselves as a reputable supplier, we remain dedicated to fostering trust and reliability.
Q4: How to send goods to my place?
A: Our dependable forwarding agents can facilitate shipping via sea, air, or DHL Express. We also accommodate coordination with your agents by delivering to their Chinese warehouses. Should you wish to consolidate our products with other items from different suppliers, we are delighted to assist. For newcomers to importing, we stand ready to determine the optimal transportation method tailored to your needs.
Q5: How is your warranty?
A: Enjoy peace of mind with our 12-month warranty. Should electric parts fail, simply return them, and we will dispatch replacements. Extend protection up to 3 years with our warranty extension plan. Contact our sales team for further details.
Q6: How is your technical support?
A: We offer an exceptional 12-month warranty and unwavering lifetime online support through platforms like WhatsApp, Skype, WeChat, Email, and Remote Assistance with Teamviewer, ensuring your satisfaction and success. Our dedicated technical support team is at your service from Monday to Sunday, available from 9am to 9pm. You can rest assured that time differences won't be an obstacle in receiving the assistance you need.
For a more hands-on approach, we also offer comprehensive onsite support to address any needs directly and efficiently.